Communications Officer
Salary: $21.55 Per Hour
Position Summary:
To perform emergency dispatch for fire, police and ambulance personnel; to operate the communications center which serves the Ponca City and surrounding areas; and to gather, receive, record and disseminate information.
Essential Functions:
1. Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature, location, and priority of emergency; dispatch emergency units as necessary.
2. Maintain contact with all units on assignment using a two-way radio; maintain status and location of law enforcement and fire units; maintain daily log of all field calls and units dispatched.
3. Monitor, receive, disseminate and transmit information for the Police Department and other agencies via a teletype machine.
4. Monitor all communications related to performance of Police, Fire, EMS and Public Works functions.
5. Use TDD and other telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire agencies.
6. Oversee and maintain records on activity of burglary and fire alarms at businesses and residences; dispatch appropriate personnel and equipment to location.
7. Read and update City maps as necessary; provide directions to emergency personnel.
8. Receive and forward non-emergency calls to proper personnel or departments.
9. Communication with walk-ins and provide general information or referrals as needed.
10. Input and retrieve information using a personal computer with state and national networks.
11. Maintain written records on a variety of log forms and timecards.
12. Monitor the security of Police Department via a closed-circuit TV system.
13. Must have acceptable attendance and the ability to work well with people.
14. Any specific requirement stated in the offer of employment letter.
Requirements:
- Two years of general clerical experience.
- One year of experience in receiving and processing public service calls in a law enforcement or fire agency is desirable.
- High school diploma or GED.