Communications Officer

Salary: $19.90 Hourly

Essential Functions:

1. Receive emergency calls, determine location and nature of emergency, and dispatch appropriate personnel and equipment.
2. Responsible for dissemination, data entry and file maintenance of all calls for service (emergency and non-emergency related), radio and phone traffic and service-related activities.
3. Provide communications support and assistance to police officers and other Town of Front Royal employees within the communications area of responsibility.
4. Receive and forward service requests, complaints, and other calls for departments served by the communications center.
5. Provide assistance to the general public; provides information and directions; handle route inquiries or problems to appropriate police staff members.
6. Ensure proper protocols are followed.
7. Operate multi-faceted dedicated communications devices, Computer Aided Dispatch (CAD), Records Management, VCIN/NCIC terminal, Voice recording systems, Telecommunications Device for the Deaf (TDD), FAX and Copy machine, etc.
8. Perform clerical work and records maintenance and all other duties as directed by the Communications Supervisor and all higher authority.
9. Perform related tasks as required.

Requirements:

• High School Diploma/GED
• One (1) year of work experience. Possession of, or ability to obtain, dispatcher certificate within 12 months of employment.