Communications Dispatcher Trainee

Salary: $60,422.00 – $78,744.00 Annually

Position Summary:
Our 9-1-1 Emergency Communications Center is located on the second floor of the Public Safety Building, equipped with a state-of-the-art computer aided dispatch system, including multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Communications Center is staffed by a team of 24 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Supervision is provided by Communications Supervisors.

Communications Dispatchers receive emergency and routine calls requesting police or other emergency services; accurately evaluate and process routine and life-threatening emergency radio and telephone communications. Our 9-1-1 Emergency Communications Center operates 24 hours a day, 7 days a week.
Essential Functions:

• Perform a variety of disparate duties simultaneously and accurately;
• Receive, triage, and process emergency and routine calls from the public requesting police or other emergency service, applying the techniques, procedures, policies, and methods used in the operation of a moderately sized public safety dispatching agency;
• Question callers to determine pertinent information, maintaining composure and working quickly under pressure;
• Accurately track the status and location of police units;
• Use a Computer Aided Dispatch system to enter pertinent response information and unit status data;
• Retrieve and verbally relay information from various databases;
• Monitor several different police radio frequencies and operate a variety of communications equipment and technology;
• Communicate tactfully with the public and department employees under stressful situations.

Requirements:

• Typing/keyboarding skills of at least 35 wpm.
• Equivalent to completion of the twelfth grade.