Communications Dispatcher

Beverly Hills, CA
Beverly Hills Police Department

Salary: $74,816.11 – $91,663.46 Annually.

Position Summary:

The City of Beverly Hills Police Department is seeking highly motivated and qualified candidates for the position of Communications Dispatcher. Communications Dispatchers answer all calls for emergency services and maintain radio and mobile data computer contact with police officers and firefighters in the field, acting as a lifeline by providing information and support and monitoring their safety.

Essential Functions:

  • Maintains radio and mobile data computer contact with officers, firefighters, parking enforcement officers and traffic control officers in the field, acting as a lifeline by providing information and support and monitoring their safety.
  • Answers all calls to the City 911 number; coordinates emergency services; determines priorities; dispatches appropriate services in each situation; answers emergency and business lines; screens and routes calls; determines needs and dispatches personnel.
  • Receives information from and enters information into City, State, and Federal computers on stolen goods; missing and wanted persons; license plate information; etc. and relays information to police.
  • Logs all calls in appropriate log books, incident cards, or records messages; monitors all emergency bands 24 hours a day for any unusual occurrences and calls appropriate services when needed.
  • Maintains and changes all audio and visual logging equipment; reports malfunctioning equipment or equipment that is out of service.
  • Trains new employees; performs clerical duties including record keeping, filing, compiling reports and indexing; performs other duties as assigned.
  • Receives, identifies and accurately evaluates emergency and routine calls for police, fire and paramedic services, provides pre-arrival Emergency Medical Dispatch instructions and life saving directions over the telephone.
  • Uses established policies and procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial alternative course of action.
  • Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.

Requirements:

  • High School Diploma or equivalent.
  • A certificate of completion of a POST Public Safety Dispatcher course is preferred for lateral entry candidates only.
  • Typing Certificate to show ability to type at least 35 WPM.