Communications Call Taker – E911

Salary: $18.30 per hour.

Essential Functions:

• This position is responsible for answering emergency and non-emergency calls at the 911 Communications Center.
• Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls, verifies location of calls and relays messages to Communications Officers for appropriate response.
• Provides emergency medical instructions to callers prior to the arrival of responders as needed.
• Inquires, retrieves, and monitors data from GCIC/NCIC databases; ensures compliance with rules and regulations.
• Maintains contact with callers in critical emergency situations until first responders arrive on scene.
• Responds to driver’s license and vehicle information requests. Monitors weather conditions and provides information as necessary.
• Participates in training classes.
• Dispatches wrecker services to accident scenes. Provide accurate & understandable directions to citizens, officers, and other law enforcement agencies.
• Notify of emergency and non-emergency situations to public, local, state, and federal agencies.
• Test and inspect equipment as required; notify supervisor of any malfunctions.
• Log repossessions, private vehicles impounded and abandoned vehicles, determine if vehicles are stolen. Performs related duties.

Requirements:

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• No experience requirements.
• Possession of or ability to readily obtain GCIC/NCIC certification.