Communication Specialist – 911 CALL TAKER

Sanford, FL
Seminole County Sheriff

Salary: $38,613.12 – $48,834.24 Annually

Closing Date: 5/6/2025

Position Summary:
The Seminole County Sheriff’s Office is now accepting applications for the position of COMMUNICATIONS SPECIALIST, a position that performs the role of a 911 Call Taker.

This position performs routine technical work in the operation of enhanced 911 emergency communication systems and computer-aided dispatch systems.
Essential Functions:

  • Receives all incoming telephone calls for emergency law enforcement and Fire Rescue services within unincorporated Seminole County and designated cities
  • Routes calls to the proper authority, including processing Telecommunications Device for the Deaf (TDD) calls
  • Receives incoming non-emergency calls and routes to the proper authority or provides caller with requested information
  • Receives complaints over the telephone; secures appropriate information from the caller; refers complaint via computer system to the dispatcher for processing.
  • Relays information and messages to field personnel as required
  • Responds to inquiries from field personnel as to vehicle license tags, driver’s license information, vehicle registrations, warrants, names, criminal histories, and special services information such as wrecker services, technicians, and K-9 support
  • Utilizes cross-reference materials and documents for transmittal of accurate locations
  • Performs all other duties as assigned or required

Requirements:

  • High School Diploma/GED
  • Must be able to type 30 correct words per minute. A typing test is required as part of the pre-screening process
  • Must obtain a State of Florida 911 Public Safety Telecommunicator Certification within one (1) year
  • Must obtain FCIC/NCIC and CPR certification within six (6) months of employment
  • Internal applicants must have completed the Seminole County Sheriff’s Office one (1) year probationary period
  • Must possess and maintain a valid Florida Driver’s License