Command Center Operations Specialist

Washington, DC
United States Capitol Police

Position Overview:
Open & closing dates: 09/01/2019 to 09/30/2019
Service: Excepted
Pay scale & grade: CP 4
Salary: $72,170 to $95,875 per year
Appointment type: Permanent
Work schedule: Full-Time

This position is in the Communications Section, Command Division, Command and Coordination Bureau (CCB), Office of the Chief of Operations, United States Capitol Police (USCP). The Communications Section is responsible for facilitating service calls and information using telecommunications equipment and automated systems to resolve a variety of issues and to ensure a response from the appropriate emergency service.

Make a difference one call at a time: Join the United States Capitol Police Communications Operator Dispatch Team!


This position is located in the United States Capitol Police (USCP), Chief of Operations, Command and Coordination Bureau, Command Division, Command Center. The Command Center provides continuous oversight and support to USCP operations and implements response and recovery plans as needed, prioritizing the allocation of resources and personnel assuring effective direction for response. The Command Center is also the primary source for emergency action messages directed toward congressional stakeholders during critical incidents.

Put your passion for homeland security, law enforcement and emergency management to use as a United States Capitol Police Command Center Operations Specialist. Secure your front row seat to history!

As a Command Center Operations Specialist you will:
o Provide technical and high-level operations support related to the mission sets of the Command Center.
o Identify threats, sequence and patterns of threat activity in an effort to minimize risk to ongoing operations in/around/affecting the U.S. Capitol and Legislative Branch of Federal Government to ensure Continuity of Congress, Continuity of Government, and the Continuity of Operations.
o Receive information from the field and other elements, ensure it is processed and further disseminated, and initiate deployment of personnel and equipment.
o Monitor various emergency communications devices and security systems, including those owned by partnering law enforcement departments. Coordinate with partnering law enforcement agencies to monitor airspace operations.
o Utilize a variety of notification/communications systems, such as electronic mail, SMS text, desktop, and telephones through a public address and annunciators system, to deliver emergency notification messages to the congressional community and others located within the Capitol Complex.
o Prepare, update, distribute, and maintain a variety of documents that involve general information, threats, or intelligence. Examples include incident reports, activity logs, event timelines, memoranda, correspondence, and statistical data.
o Search and gather information from a wide variety of law enforcement sources, ensuring information contained in each data entry is accurate and provides a clear accounting of incidents and daily activities.
o Assess large quantities of information and select information that is relevant to the USCP and those it protects.

• You must be U.S. Citizen.
• Successful completion of a Background Investigation is required.
• Must complete a one year probationary period.
• Must have Direct Deposit.
• Must be able to obtain and maintain a top-secret clearance.
• Shift work is required.
• Must work rotating shifts during training and be available for any shift.
• Must complete all required training.

In order to qualify, you must meet the education and/or experience requirements described below.
Qualifying experience for the CP-7 level includes one (1) year of specialized experience equivalent to at least CP-6 or GS-7 level which is in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Specialized experience for this position is defined as experience: coordinating emergency response resources by receiving and disseminating information through appropriate chain of command, coordinating activities within an incident command system, monitoring emergency communication devices and systems, monitoring and performing surveillance of a geographic area utilizing map skills and deploying resources, facilitating the flow of information from a central command area in a military, law enforcement or emergency management environment.
Substitution of Education for experience: A Master’s degree or equivalent graduate degree or 2 full academic years of progressively higher level graduate education leading to such a degree or LL.B. or J.D.
Combining Experience and Education: Equivalent combinations or successfully completed education and experience may be used to meet the experience requirements.
All eligibility requirements must be met by the closing date (09/30/2019) of the vacancy announcement.
(Information on Qualification & Education are located at the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications

Conditions of Employment
• You must be a U.S. Citizen.
• Successful completion of a Background Investigation is required.
• Must complete all required training.
• Must work rotating shifts during training and be available for any shift.
• Must complete a 12 month probationary period.
• Shift work is required.
• Must have Direct Deposit.

All qualification requirements must be met by the closing date of this vacancy announcement.
Criminal History Check — Must successfully pass a comprehensive criminal history check of the past 10 years. A criminal history check will be performed on all qualified applicants.
Credit Check — Must successfully pass a credit check. Applicants must not be in default or delinquent on any Federal guaranteed student loans. Applicants must demonstrate a competent financial history. Financial delinquency including collection accounts, liens, repossessions, or garnishments may be a basis for disqualification.
Selective Service Registration — Male applicants must provide verification of registration with the Selective Service System or must verify exemption from the Selective Service System registration because of age or military status. Female applicants are exempt from Selective Service System registration. https://www.sss.gov/Registration/check-a-Registration/Verifcation-Form

Fingerprint Check — Applicants’ fingerprints will be submitted to the Federal Bureau of Investigation (FBI) for a check of the criminal history record.
Background Investigation — Must successfully complete all components of the USCP full field background investigation.
• There are few automatic grounds for rejection in the USCP background investigation process. Issues of misconduct, such as illegal drug use, arrests, or convictions may not be automatically disqualifying. However, deliberate misstatements, omissions, or intentionally withholding required information at any phase of the hiring process will result in a candidate’s disqualification regardless of the nature or reason for the misstatement or omission. The primary reason candidates fail a background investigation is due to deliberately withholding or omitting material facts. Providing false and/or misleading information may be grounds for removal from the application and selection process.
• ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

• Additional Information
This position is not covered by a Collective Bargaining Unit.

Additional Conditions of Employment with USCP
Shift Work — The USCP operates 7 days per week and 24 hours per day. Communications Operators will be required to work any assigned shift. Duty hours are subject to change to accommodate the needs of the Department; additional duty may be required. Applicants must be willing and able to work nights, weekends and holidays.

Shift hours are as follows; however, they are subject to change.
1st Shift: 10:00 pm – 6:00 am
2nd Shift: 6:00 am – 2:00 pm
3rd Shift: 2:00 pm – 10:00 pm
WORK LOCATIONS are flexible and may require extended work hours. Some locations may be in remote areas; however, still within the District of Columbia commuting area.

How to Apply:
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
(Preview the questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/10586333)

The complete application package must be submitted by 11:59 PM (EST) on the closing date of this announcement to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.

Agency Contact Information:
Chaunta Gladney
Telephone: (202) 395-3370  Chaunta.Gladney.ctr@uscp.gov