911 Telecommunicator

Salary: $20.43 – $33.70 Hourly

Position Summary:

Gaston County Police Department Communications (911) is overseen by an Assistant Chief and is under the command of a Captain. Communications (911) provides 24-hour coverage of emergency 911 calls and radio transmissions. The Unit is charged with maintaining and operating the computer-aided dispatch system for police, fire and medical calls, as well as receiving both emergency and non-emergency calls for service.

Essential Functions:

• Receives, evaluates and processes calls from the public for emergency services; dispatches emergency County Police and County Emergency Medical Services personnel; dispatches designated municipal and volunteer fire and rescue personnel as well as certain local government law enforcement personnel.
• Utilizes radios, telephones, alarm systems, pagers, recording devices and computer terminals in the receipt, entry, and transmission of information; operates National Crime Information Center (NCIC) & Crime Information Network terminals to make inquiries and enter data
• Completes various forms and reports as required concerning shift operations or in the handling of calls received or dispatched.

Requirements:

• This position requires graduation from an accredited high school or GED equivalency.
• All applicants must be at least 18 years of age.
• All applicants must be US citizens meet authorizations set forth, and must meet the requirements set forth by the Department of Criminal Information for certification.
• Must be able to become and remain certified: 1) by the NC Dept. of Crime Information, 2) a Medical Priority Emergency Medical Dispatcher and 3) CPR certified through the American Red Cross.
• Applicants must possess sufficient visual acuity and color perception to read and interpret multiple computer monitor displays.
• Applicants must be able to demonstrate sufficient range of motion, dexterity and hand-eye coordination to efficiently operate multiple keyboards and CRT workstations.
• Must have a clear, concise speaking voice for transmission over the radio, have good communications and computer skills.
• Must be able to hear and comprehend both telephone callers and radio voice communications.
• Must be able to work 12 hour shift schedules, including nights, weekends and holidays. Personnel are subject to ordered overtime and standby scheduling.