911 Public Safety Telecommunicator

Comanche, TX
Comanche County Sheriff

Salary: $19.00 per hour

Position Summary:

Primary duties consist of operating the communications console, teletype network and computer system, input of dispatch related information. Additionally, to provide timely and accurate transmittal of information and messages received regarding police operations, EMS and public information. The work involves extensive contacts with law enforcement officers, emergency services and fire department personnel providing other municipal and county services, and the general public. This is a position that has a tremendous amount of responsibility to be able to act and react in a safe, efficient manner for the protection of life and property.

Essential Functions:

  • Answers, evaluates and prioritizes incoming emergency calls; communicates effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire and/or medical response using a computer aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.
  • Receives, coordinates and disseminates critical information from various sources and maintains radio contact with field units to monitor response, progress and needed support.
  • Simultaneously maintains close contact with field units; communicates with department employees, other law enforcement and criminal justices’ agencies, emergency service providers and the general public to obtain and disseminate information; monitors radio traffic of other agencies.
  • Enters, updates, requests and transmits information from a variety of sources to maintain current, accurate records or to access databases for information, warrant checks and/or driver’s license and vehicle registration checks.
  • Performs entries and inquiries in computer database related to warrants, protective orders, stolen guns and articles, vehicles, boats, vehicle/boat parts; monitors teletypes and broadcasts and disseminates appropriately; transmits warrant and other confirmations and responds to pick-up notices; and removes warrants and other entries from the database and maintains records of all warrants and other entries.
  • Makes effective decisions and uses problem solving based on a limited amount of information in crisis or emergency situations; obtains information related to possible dangers on the scene such as weapons, narcotics, mental conditions and alcohol; tracks changing locations and maintains contact with caller; sends additional units when needed.

Requirements:

  • High school diploma or G.E.D. certificate; prefer one year as dispatcher or related experience.
  • Computer knowledge desirable.
  • On the job training will be provided.
  • Must participate in training schools made available, as required by 911 Dispatch Manager and the State of Texas.
  • Basic TCOLE Telecommunication License before one year of employment or termination will occur.