911 Emergency Communication Officer

Cary, NC
Cary Police Department

Salary: $50,606.40 – $78,416.00 Annually

Closing Date: 1/13/2025

Position Summary:

The ideal candidate can exhibit situational and emotional awareness to quickly and accurately transition between calls of an urgent nature, while being able to appropriately respond to the caller’s needs. Although a plus, prior experience is not necessary for an applicant to be successful. We have an extensive training program that prepares employees for the position. Our Emergency Communications Officers are assigned a 12-hour shift, either day or night (night shift teams receive a shift differential bonus to be paid quarterly) and perform under the general supervision of a shift supervisor.

Essential Functions:

  • Emergency Response: Receive and respond to emergency and non-emergency calls from the public, law enforcement, and other local agencies.
  • Dispatch Services: Dispatch appropriate personnel and resources to incidents, ensuring timely and accurate response.
  • Information Gathering: Obtain essential information from callers to assess the nature and severity of incidents or type of call.
  • Resource Coordination: Coordinate with emergency services and local agencies to facilitate a collaborative and cohesive response.
  • Technology Utilization: Effectively use computer-aided dispatch (CAD) systems, GIS mapping tools, and other relevant technologies to enhance communication and response efforts.

Requirements:

  • Any combination of education and experience equivalent to graduation from high school and some experience in public safety communications or public safety work.
  • Candidates contacted for an interview for the position must first pass a CritiCall test in order to be considered.
  • CritiCall tests candidates’ ability to perform key aspects of the job.
  • Prior experience is not necessary to successfully complete the test.