911 Dispatcher / Telecommunicator

Salary: $28.55 – $35.02 Hourly

Closing Date: 8/3/2025

Position Summary:

The individual responds to requests for service via telephone and radio employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness. Individual reports directly to a 911 Dispatch Supervisor. The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.

Essential Functions:

• Provides emergency first responder communications link between the public and public safety entities;
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
• Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
• Processes radio communications for public safety responders and maintains detailed records of such traffic;
• Assists public safety entities in disaster response and preparedness;
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
• Establishes and maintains effective working relationships with emergency response personnel;
• Aids management by recommending operational procedures to the supervisor;
• Identifies and reports equipment problems and outages to the supervisor;
• Supports the Database Technician in the maintenance of the electronic and manual databases;
• Drives to the Emergency Operations Center, backup Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Hold as confidential all aspects of the job;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Any other duties as assigned.

Requirements:

• Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience.
• As a condition of continued employment, within one year of the hire date, the individual must successfully complete and maintain certification in CPR/AED, all the current APCO required disciplines, NIMS certifications, and any other required standards.
• Individual must meet and maintain all required licenses and certifications as a continued condition of employment.
• Must possess a valid driver’s license and have an acceptable driving record.
• Individual must meet and maintain qualifications for driving on county business at all times, including insurability.
• Must maintain all required licenses and certifications as a continued condition of employment.