911 Dispatcher (Police Communications Operator II)

Annapolis, MD
Anne Arundel County Sheriff

Salary: $52,478.00 – $83,117.00 Annually

Closing Date: 6/2/2025

Position Summary:

Anne Arundel County is excited to announce the opportunity for Police Communications Operator II. The Police Communications Operator II is a full-time, permanent, safety-sensitive position located in the Communications Center of the Anne Arundel County Police Department. This is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift.

Essential Functions:

  • Dispatches police patrol cars and officers; maintains accurate accounts of the location of patrol cars; assists police officers in locating streets and addresses; maintains radio dispatch records; and answers incoming radio calls from police units.
  • Receives and relays police information requested to the FBI, State Police, local and out-of-state police departments, and various other law enforcement agencies;
  • Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks for wanted persons by name and date of birth.
  • Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary.
  • Operates two-way radios, teletype machines, MILES communications terminal, teleprinter, and related communications equipment.
  • Makes entries into, and deletions from, automated files utilizing proper NCIC and MILES procedures.
  • Prepares and maintains necessary records and reports.
  • Serves as a non-sworn first responder.
  • Using headset and telephone, listens to information and requests for police assistance made via 911 emergency lines; talks with citizens on 911 telephone lines to obtain information about an emergency situation.
  • Uses a computer terminal to enter detailed information about calls for services.
  • Work requires shift work and overtime.
  • Performs related duties as required.

Requirements:

  • Graduation from high school or a GED; two (2) or more years of experience with multi-faceted responsibilities; and skill in data entry keyboard functions.
  • Note: The two (2) or more years of work experience with multi-faceted responsibilities may be substituted with two (2) or more years of college or university education, equal to sixty (60) or more college credit hours.
  • Note: Skill in data entry keyboard functions is defined as any electronic input, including but not limited to Computer Entry, Phone Entry, Tablet Entry, and other related electronic keyboarding input.
    Glen Burnie High School Students Only: The required experience may be substituted with the successful completion of the County approved Police Communications Call Taker Training course offered by Anne Arundel County Public Schools (Glen Burnie High School). This class is specifically for Glen Burnie High School students and is not open to the public.
  • An observation at the 911 Communications Center is HIGHLY ENCOURAGED of candidates who successfully complete the interview process; this will consist of a 2-hour call taking observation period and/or a 2-hour dispatch observation period.
  • Candidates must be able to work rotating shifts, weekends, overtime, holidays, and call back.
  • This is a continuous 24 hour/365 day operation.
  • This position is safety sensitive and employees in these positions are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.
  • The selection process includes a comprehensive background investigation.
  • UPON SUCCESSFUL COMPLETION OF TWELVE (12) MONTHS, EMPLOYEES HIRED AT THE MINIMUM RATE OF PAY FOR THE GRADE RECEIVE A 9% INCREASE FOR SATISFACTORY PERFORMANCE.