911 Dispatcher I – Lateral

Ogden, UT
Weber County Sheriff

Salary: $23.14.

Position Summary:

Performs a variety of working level technical duties involving the use of communications equipment to gather and record necessary information, and to dispatch police, fire and emergency personnel in response to a variety of emergency and assistance calls. Works under the general supervision of the Shift Supervisor.

Essential Functions:

  • Process and evaluate incoming incidents through structured interrogation of caller. Obtain most useful information and critical information quickly.
  • Make an initial assessment of the nature and urgency of the call.
  • Make important decisions regarding agency resources. Determine the appropriate response.
  • Provide and relay any instructions or further information regarding scene safety to caller or responding unit.
  • Exercise good judgement and logical thought patterns in emergency situations and under heavy workload.
  • Maintain accurate status of all units on any radio frequency.
  • Maintain confidentiality.
  • Evaluate medical emergencies and determine type of assistance required.
  • Utilize medical protocol cards for providing lifesaving pre-arrival instructions, i.e., CPR.
  • Provide stability in time of crisis by calming and reassuring caller.
  • Gain control of calls, obtain callers confidence by actively listening and remaining calm, convey objectivity, compassion, and confidence and communicate effectively.
  • Operate Computer Aided Dispatch system to record all calls received.
  • Query databases, records, and previous calls from CAD for public, management and officers.
  • Operate statewide system to access driver’s license, vehicle registrations, stolen vehicles, and wanted/missing persons information.
  • Access and remove warrant information.
  • Maintain current wrecker information and dispatch when requested.
  • Coordinate multiple law enforcement agencies EMS systems and fire departments on different radio frequencies throughout the entire life cycle of the call.
  • Receive and transmit clear, concise information on a multi-frequency-computerized radio.
  • Send, receive and decode nationwide teletype information.
  • Dispatch for multiple agencies, including federal, state and local law enforcement agencies, including, fire EMS and rescue units.
  • Maintain CPR, Emergency Medical Dispatch and BCI certifications by completing service training hours.
  • Re-certify with POST as mandated by the Utah State Legislature through 40 hours of in-service training annually.
  • Establish and maintain effective work relationships with coworkers, management and other agency personnel.
  • Follows policies, procedures, guidelines and instructions as provided by the District. Maintains confidentiality with information obtained through employment with the District.
  • Issues discussed in relation to employment, personnel matters and District investigations are to be held in strict confidence and not divulged without management permission.
  • Performs other related duties as required.

Requirements:

  • Must be a high school graduate or furnish evidence of successful completion of an examination indicating an equivalent achievement; POST and EMD certifications.
  • Must have at least 1 year of 911 Emergency Dispatching experience.
  • Must be either a United States Citizen or a lawful resident of the United States who: (A) has been in the United States legally for the five years immediately before the day on which the application is made; and (B) has legal authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must not have been convicted of a crime the severity of which would disqualify the applicant from being certified as a Dispatcher by POST.
  • Typing at 40 wpm.
  • Verification of typing speed will be done through tests administered at a later date.