911 Dispatcher I – Lateral
Performs a variety of working level technical duties involving the use of communications equipment to gather and record necessary information, and to dispatch police, fire and emergency personnel in response to a variety of emergency and assistance calls. Works under the general supervision of the Shift Supervisor.
- Process and evaluate incoming incidents through structured interrogation of caller. Obtain most useful information and critical information quickly.
- Make an initial assessment of the nature and urgency of the call.
- Make important decisions regarding agency resources. Determine the appropriate response.
- Provide and relay any instructions or further information regarding scene safety to caller or responding unit.
- Exercise good judgement and logical thought patterns in emergency situations and under heavy workload.
- Maintain accurate status of all units on any radio frequency.
- Maintain confidentiality.
- Evaluate medical emergencies and determine type of assistance required.
- Utilize medical protocol cards for providing lifesaving pre-arrival instructions, i.e., CPR.
- Provide stability in time of crisis by calming and reassuring caller.
- Gain control of calls, obtain callers confidence by actively listening and remaining calm, convey objectivity, compassion, and confidence and communicate effectively.
- Operate Computer Aided Dispatch system to record all calls received.
- Query databases, records, and previous calls from CAD for public, management and officers.
- Operate statewide system to access driver’s license, vehicle registrations, stolen vehicles, and wanted/missing persons information.
- Access and remove warrant information.
- Maintain current wrecker information and dispatch when requested.
- Coordinate multiple law enforcement agencies EMS systems and fire departments on different radio frequencies throughout the entire life cycle of the call.
- Receive and transmit clear, concise information on a multi-frequency-computerized radio.
- Send, receive and decode nationwide teletype information.
- Dispatch for multiple agencies, including federal, state and local law enforcement agencies, including, fire EMS and rescue units.
- Maintain CPR, Emergency Medical Dispatch and BCI certifications by completing service training hours.
- Re-certify with POST as mandated by the Utah State Legislature through 40 hours of in-service training annually.
- Establish and maintain effective work relationships with coworkers, management and other agency personnel.
- Follows policies, procedures, guidelines and instructions as provided by the District. Maintains confidentiality with information obtained through employment with the District.
- Issues discussed in relation to employment, personnel matters and District investigations are to be held in strict confidence and not divulged without management permission.
- Performs other related duties as required.
- Must be a high school graduate or furnish evidence of successful completion of an examination indicating an equivalent achievement; POST and EMD certifications.
- Must have at least 1 year of 911 Emergency Dispatching experience.
- Must be either a United States Citizen or a lawful resident of the United States who: (A) has been in the United States legally for the five years immediately before the day on which the application is made; and (B) has legal authorization to work in the United States.
- Must be at least 18 years of age.
- Must not have been convicted of a crime the severity of which would disqualify the applicant from being certified as a Dispatcher by POST.
- Typing at 40 wpm.
- Verification of typing speed will be done through tests administered at a later date.