911 Dispatcher

Royal Oak, MI
Royal Oak Police Department

Salary: $58,778.30 – $66,525.47 Annually

Closing Date: 6/28/2025

Position Summary:

A 911 Dispatcher performs a variety of duties associated with the Police Department which do not require the authority of sworn personnel. The 911 Dispatcher is supervised by the on-duty Command Officer and will perform non-criminal administrative activities at Police Headquarters, receive 911 emergency telephone calls, answer calls from the public, receive walk-in complaints, dispatch police, fire and other emergency vehicles, operate the LEIN and CLEMIS terminals, enforce parking ordinances, and perform related duties as assigned.

Essential Functions:

  • Receive incoming 911 emergency telephone calls, obtain essential information including type of emergency and location, and dispatch police, fire or other emergency vehicles as required.
  • Receive fire alarms, and relay information to Fire Department officers and stations.
  • Operate computer terminal, scanner and other communication equipment.
  • Transmit and receive routine and emergency communications over the police radio network.
  • Record entries into the appropriate radio telephone and summary log.
  • Process various forms and reports relative to Police Department activities such as incident and arrest reports, regular and special reports.
  • Receive walk-in accident reports and citizen complaints.
  • Receive complaints over the telephone.
  • Perform LEIN and CLEMIS checks at the request of on-scene police officers or other authorized personnel regarding driving and criminal records, wants and warrants, and vehicle registration information.
  • Perform a variety of tasks related to the security, custody, processing and searching of prisoners including assisting in bookings operations, as required.
  • Maintain records of street closings, hydrants out of service, public service supervisor’s phone numbers, and other conditions affecting the dispatching of emergency services.
  • Enforce parking ordinances by checking meters and restricted areas and writing violations tickets; report out-of-order meters, wind meters as required.
  • Perform related Police Department duties as assigned.

Requirements:

  • High School Diploma or equivalent
  • A valid Michigan motor vehicle operator’s permit.
  • Special consideration will be given to candidates with experience as a Police and/or Fire dispatcher.