911 Dispatcher

Waxahachie, TX
Waxahachie Police Department

Salary: $53,766.36 – $77,154.73 Annually

Closing Date: 1/17/2025

Position Summary:

Under general supervision, the 911 Dispatcher provides emergency dispatch services. This position gathers, records, and disseminates information received from officers and the general public, and communicates information to appropriate parties and agencies. Performs a variety of technical dispatching tasks in support of the telecommunications program. Performs other duties as assigned.

Essential Functions:

  • Receive emergency service calls from the public requesting law enforcement, ambulance, fire, or other emergency service; determine nature, location, and priority of emergency; dispatch emergency units as necessary.
  • Maintain contact with all units on an assignment using a two-way radio; maintain status and location of public safety units; provide timely and accurate directions to public safety units responding to emergency calls; maintain a daily log of all field calls and units dispatched.
  • Monitor, receive, disseminate, and transmit information for the Police department and other agencies via a teletype machine.
  • Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement, emergency medical, and fire agencies; coordinate wreckers as needed; operate TDD as needed.
  • Answer non-emergency calls for assistance; take reports over the telephone; answer and dispatch maintenance service emergencies during evenings, weekends, and holidays; contact appropriate personnel for response.
  • Communicate with walk-ins and provide general information or referrals as needed.
  • Enter, update, and retrieve information from NCIC/TCIC and other criminal information systems relating to wanted persons, warrants, stolen property, vehicle registration, stolen vehicles, and other information.
  • Maintain written records on a variety of log forms and time cards; process shift reports including all dispatch activities; distribute records and reports to sworn police personnel.
  • Adhere to safe work practices and procedures.
  • Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
  • Performs other duties as assigned.

Requirements:

  • High School Diploma or GED, supplemented by some specialized technical training.
  • A valid state driver’s license is required at the time of appointment and must be maintained throughout employment.
  • Possession of, or ability to obtain and maintain appropriate and valid 911, TCIC/NCIC, and TLETS certifications.