911 Dispatch Trainee

Position Summary:

Receives emergency and non-emergency telephone calls from the public, emergency service providers, and other public safety agencies requesting police, fire, medical or other emergency services; Responsible for efficiently and accurately gathering of caller information and making the appropriate emergency services dispatch in accordance to established policies and procedures. The Telecommunicator performs assigned duties under the direct supervision and control of the Shift Supervisor. The Shift Supervisor reviews daily work for speed and accuracy of detail.

Essential Functions:

• Must successfully pass the training program’s milestones, benchmarks, and exams in addition to demonstrating skills in training and live dispatch environments.
• Must successfully achieve and maintain certifications in the following: Emergency Telecommunicator Course (ETC), Emergency Medical Dispatch (EMD) Course, CPR, Pennsylvania Emergency Management Agency (PEMA), National Incident Management System
  (NIMS) on line courses (IS100, IS200, IS700, IS800), National Crime Information Center (NCIC) Commonwealth Law Enforcement Assistance Network (CLEAN), HAZMAT Awareness, and Missing and Exploited Children on line course within the established benchmarks.
• Must successfully complete monthly continuing education.
• Attend monthly shift meetings.
• Properly apply policy, procedures, and protocols.
• Operates telephone and Computer Aided Dispatch (CAD) systems, and other variety of communications equipment.
• Proficient using back up methods: cards and telephone.
• Receives emergency and non-emergency telephone calls from the public, emergency service providers, and other public safety agencies requesting police, fire, medical or other emergency services.
• Must condense large amounts of information into a readable, sensibly typed, or hand written remarks in a timely manner.
• Enter, update and retrieve information from a variety of computer systems.
• Must make quick and accurate decisions.
• Deals with sensitive information in a discreet and professional manner by maintaining confidentiality.
• Maintains a positive customer service attitude at all times with the public, public safety providers, and other public safety agencies.
• Must continually demonstrate a high level of professionalism.
• Assist in maintaining computerized Master Street Addressing Guide (MSAG) and emergency data base by collecting the appropriate information and immediately relay to the Shift Supervisor to handle the problem.
• Perform additional assigned duties as directed.

Requirements:

• At least 18 years old and possess a high school diploma or GED equivalent.
• A combination of education and experience, which indicate a possession of the knowledge, skills and abilities required at entry.
• Basic computer skills.
• Must successfully pass pre-employment exams, criminal and employment background investigations, and drug and hearing screenings.