911 Communications Specialist (911 Emergency Dispatch)

Salary: $29.36 – $41.22 per hour

Closing Date: 5/2/2025

Position Summary:

The purpose of this position is to provide citizens with quick, efficient handling of emergency and non-emergency calls and to provide Police Officers with detailed information pertaining to the call for service via radio or telephone to ensure a safe and secure community. 911 Communications Specialists are responsible for call taking, dispatching Police Officers, and handling many administrative responsibilities while upholding high standards of customer service.

Essential Functions:

• Answer 911 and non-emergency calls
• Dispatch police officers to criminal and civil situations
• Monitor radio traffic, fulfill officers’ requests and perform administrative tasks
• Process call information in CAD and utilize additional systems to obtain and store information
• Use CCIC/NCIC database to obtain information for police officers

Requirements:

• No previous experience in 911 or emergency services is required.
• All training is provided.
• Candidates are required to have a high school diploma or GED.
• Candidates must be able to obtain CCIC/NCIC Certification through the Colorado Bureau of Investigation within 6 months of hire with renewal every two years.
• Candidates must be 18 years old.
• Possession of, or ability to obtain, an appropriate, valid driver’s license and a driving record satisfactory to obtain coverage by the City’s insurance carrier.