911 Communication Dispatch Supervisor

Camp Verde, AZ
Camp Verde Police Department

Salary: $28.94 – $35.46 Hourly

Closing Date: 5/16/2025

Position Summary:

Under general supervision, the Dispatch Supervisor is a non-sworn supervisory position in the Marshal’s Office with specific responsibilities for the operations of the Communication Center; and to perform a variety of administrative duties related to operations of telecommunications. This includes supervising E911 Dispatchers, scheduling, training, evaluating work incidents, performance evaluations, and other reports pertinent to performance, training, and discipline.

Essential Functions:

  • Participate in the development and implementation of goals, objectives, policies, and priorities for police communications and dispatch services. Review existing procedures and make recommendations to improve operational schedules, efficiency and effectiveness.
  • Assign, schedule, supervise, evaluate, and assist in the selection of communications staff involved in dispatching and receiving emergency and routine calls for service. Assess training needs and facilitate appropriate training. Act as a liaison between the Communications Center and other Divisions within the Marshal’s Office and other government agencies. I.T. liaison between CVMO, Spillman Software, and other area agencies sharing the database.
  • Submit recommendations and justifications for annual budget items for the Communications Center.
  • Administer the phone systems for the department, 911 systems, and I.T. upgrades within the Communications Center. Serve as the System Security Officer for the Arizona Criminal Justice Information System and Systems Administrator for the Spillman Computer Aided Dispatch and Records Management System.
  • Performs other related, similar or logical duties as assigned or required.

Requirements:

  • Must obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System.
  • Associates degree in communication, criminal justice, management, or closely related field; AND two years of experience in a law enforcement agency involving telecommunications and 911 systems; OR any combination of education, training, and experience that provides the desired knowledge, skills, and other characteristics.