911/311 Communications Specialist

Salary: $55,830.94 – $81,968.22 Annually

Position Summary:

The purpose of this position is to perform a variety of duties related to receiving and dispatching 911 emergency and non-emergency calls including 311 lines. This is accomplished by relaying radio communication and customer service to field crews and ensuring 24-hour emergency dispatch services. Other duties include providing clerical and administrative duties as needed.

Essential Functions:

• Dispatches and assigns police, fire, and emergency medical services to both emergencies and non-emergencies.
• Answers 911/311 service lines and provides accurate information and/or process requests for service.
• Gives pre-arrival medical and CPR instructions over the telephone.
• Answers incoming calls for the department during non-regular working hours.
• Enters data into the computer in order to verify information for emergency personnel.
• Processes bond paperwork and monies for persons who have been arrested.
• Call other individuals and agencies in order to request information and confirm warrants to other departments.
• Enters stolen items into the NCIC computer.
• Monitors in-house and outside alarms and electronic tracking systems and maintains office equipment in proper working order.
• Dispatches after hours emergency crews for water, streets, parks, and traffic.
• Ability to read manuals and updates regarding general operational procedures.

Requirements:

• High school diploma or equivalent
• Three (3) years of experience working as a dispatcher preferred
• TCOLE Telecommunications Officer Certification preferred
• Typing speed of 30 words per minute or more
• Must be able to work flexible work schedule including rotating shifts, nights, weekends and holidays.
• Must exhibit a strong multitasking skillset and have experience and be comfortable working autonomously