Job Title: Sheriff 911 Communications Officer I
Agency: Riverside County Sheriff’s Department
City: Throughout Riverside County
Job Announcement #: N/A
Closing Date: Continuous until filled
Pay: $16.78 - $25.00 Hourly
Sheriff 911 Communications Officers are required to work rotating shifts,
weekends, and holidays and may be required to work overtime.
One year of experience involving a substantial amount of public contact, preferably in a public safety agency.
Sufficient skill in typing to complete 40 net words per minute.
The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures and operating standard office equipment. Proper English language usage and grammar.
Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, Telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement, fire, medical and other personnel, and the public; complete assigned tasks with accuracy and speed.
Incumbents should be able to work in a fast paced, high call volume environment answering emergency and non-emergency calls from the general public in a sedentary setting.
*Please note; hiring bonus is pro-rated by service hours for current employee's.
LAW ENFORCEMENT TEST
Most law enforcement agencies require candidates to pass a qualification exam.
JobTestPrep offers custom made PrepPacks
Incumbents in this class, under direct supervision, receive emergency 9-1-1 and
non-emergency requests for service from the public and other agencies; operate
and control radio dispatching equipment; dispatch appropriate County, City,
allied agency, and other emergency units; and do other related duties as
This a trainee level class that receives on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Center equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment.
Upon successful completion of an 18 month probationary period, and a satisfactory work performance record, candidates may then be eligible for a promotion to a Sheriff 911 Communications Officer II.
Examples of essential duties:
Operates a variety of communications equipment including radio systems, enhanced
9-1-1, various telephone systems, telecommunications device for the deaf,
recording equipment, and computer systems in accordance with Federal
Communications Commission regulations, department policy and standard operating
• Receives emergency calls obtaining essential information in order to determine priority, locale and the appropriate emergency units to be dispatched.
• Determines jurisdiction, notifying or transferring calls to other agencies when appropriate; dispatches emergency equipment and personnel units to various locations in response to calls for service ensuring necessary coverage.
• Transmits information and orders to, and receives messages from County, City, allied agency, and other emergency units, typing all radio transmissions received and sent.
• Makes inquiries to local, State, and Federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Reads and interprets maps to locate emergency incidents, determines jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.